Two people on a blue couch are talking.

Adaptive Listening™

Improve your leadership listening skills

Cultivate trust and gain traction by adapting how you listen to avoid, or reduce, workplace friction. In this workshop, you’ll learn the benefits of Adaptive Listening™ so you can adapt the way you communicate and build better relationships.

Upcoming course dates and details

We spend more than half our workday listening to other people

But are we really any good at it?

A lot of the inefficiencies, tensions, and strained relationships in the workplace come down to ineffective listening. This is because many don’t realize that effective listening is more than just hearing someone, paying attention, and not interrupting.

And the truth is, we don’t all listen the same way. Some people listen to “soak it all in,” others to “uncover red flags,” some to “fix for the future,” and some to “be there for the other person.” Organizations need employees with all types of listening habits, but at the right time and place.

Great listeners uncover the other person’s goals and needs, and then adapt the way they listen to help meet common goals.

People who implement this type of speaker-focused listening have a positive relationship with leaders, peers, direct reports, and external stakeholders. That speaker could be a leader on stage at a company meeting, a customer or client on the other end of the sales call, a manager or direct report in a 1:1, or even a peer who you bump into in the micro kitchen or during a virtual meet-up.

In this workshop, you’ll learn the listening skills needed to be an Adaptive Listener™. Similar to a DiSC® profile, you’ll uncover your S.A.I.D. Listening Style™ so you can be aware of your strengths and weaknesses when it comes to listening to others.

Watch a 90-second overview.

9 9 /10

Recommend Adaptive Listening™

We survey every class and work hard at consistently improving our learners’ workshop experience.

9 9 .5/10

Average Duarte facilitator score

Will I like the instructor? The big question, right? We’re proud to say Duarte instructors consistently rank high with workshop learners.

9 9 /10

Immediately apply Adaptive Listening™ principles

Not only do they recommend, but the majority of learners state that this course helps them do their job better.

Ways to learn

Learning formats for your Adaptive Listening™ training

Whether in person or online, these workshops provide facilitated discussion, small group collaboration, and hands-on practice to refine your listening skills.

Live online workshop

$990.00

  • Spread over two days, with two 90-minute sessions each day
  • One 30-minute break per day
  • Physical or digital kit

Dates: July 16-17 or September 17-18

Purchase a seat!
Groups & gifts

In-person workshop

$990.00

  • One day, packed with four 90-minute sessions
  • Three 15-minute breaks and 45-minute lunch
  • Physical kit

Dates: Coming soon
Location: Duarte HQ in Santa Clara, CA

10 or more on your team?

Schedule a chat on our Training Concierge’s calendar, we can answer questions, build packages, and setup trainings based on your teams availability.

Course overview

Adapt your listening

  • Recognize the benefits of Adaptive Listening™
  • Discover the characteristics and cautions of your S.A.I.D. Listening Style™
  • Control the influences that shape your ability to focus on the speaker while listening
  • Determine the speaker’s S.A.I.D. Listening Goal™
  • Learn practical techniques to help adapt the way you process and respond to information

Discover your S.A.I.D. Listening Style™

 Download course overview PDF

The Adaptive Learning book, workbook, and course overview.

Course agenda

Four sections to improve your Adaptive Listening™

Module one

What makes a good listener?

Understand the importance of listening and why receptive communication is so important.

  • Redefine “good listening”
  • Determine the S.A.I.D. Listening Goals™: Part 1
Module two

How do you listen?

Uncover your default listening style to better understand how you receive and respond to information.

  • Determine the S.A.I.D. Listening Goals™: Part 2
  • Discover your S.A.I.D. Listening Style™
Module three

How can I improve my listening?

Learn to alter and work with your default listening style to become a better Adaptive Listener™.

  • Manage the cautions of your S.A.I.D. Listening Style™
  • Focus your Listening LENS™
  • Become a strong Adaptive Listener™: Part 1
Module four

Executing Adaptive Listening™

Finalize adaptive listening training and learn more about how to effectively communicate.

  • Become an Adaptive Listener™: Part 2
  • Frequently asked questions

Train yourself or your whole team with scalable workshop options

For teams

Customized learning journeys for teams from 10 to 1000s. Set your entire organization up for success.

Book time on our calendar

For individuals

Enroll in our public Duarte courses. Perfect for individual leaders, managers, and sales professionals looking to win trust quickly or build relationships with stakeholders.

Upcoming dates and details

Fran O'Callaghan

Instructor highlight

Fran O’Callaghan, Facilitator​

Fran O’Callaghan is a Facilitator at Duarte who quickly builds trust and a feeling of ease within her audiences. She has over 15 years of experience, which ranges from facilitating workshops for 350+ people, to providing one-to-one leadership coaching and performance mentoring. A native of the UK, Fran holds a degree in Education & Art from the University of Reading, England.

Hear from previous Adaptive Listening™ participants

Here’s what past workshop participants have to say about this course.

“This class taught me a much better way to be supportive of my colleagues and foster better communication in my team.”

Jennifer Gordon, Adaptive Listening™ learner

Health Scientist Administrator, NIAID

“Identifying and defining the listening styles was amazing. Also, stating how each listening style may impact the conversation. I’ve heard of other styles but none that made it easy to relate to both professionally and personally.”

Shelley Stephens, MA, LLPC, Adaptive Listening™ learner

“I [now] know that my instinctive listener type doesn’t give every speaker what they need or want from me. Concepts and strategies were simple to understand and immediately applicable to my professional situation! Highly recommend!”

Dr. Malia Hite, Adaptive Listening™ learner

Executive Coordinator of Educator Licensing, Utah State Board of Education

“I have no doubt that applying Adaptive Listening skills to my interactions will make me a better teammate, direct report, and leader.“

Adaptive Listening™ learner

“This workshop teaches listening skills that will benefit literally everyone. Whether you’re a non-corporate human that interfaces with another or a manager whose job it is to care for a team, this gets to the core of … how we respond to others.”

Matt Grigoryan, Adaptive Listening™ learner

Design Director, Apple

“Every person, every company, every industry – globally, could benefit from Adaptive Listening.”

Adaptive Listening™ learner

“Session was awesome and useful. Can shift my leadership style with this.”

Adaptive Listening™ learner

“This was an amazing workshop! It should be a required course for any management role, aside from being beneficial to literally anyone. My mom included.”

Adaptive Listening™ learner

“I found the material profoundly impactful on a personal level, as in, I plan to utilize it immediately. It is actually going down as my favorite workshop.”

Adaptive Listening™ learner

Get updates on workshops and upcoming dates!

Notify me about the next Adaptive Listening™ training.

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Free resources and access to subject matter experts

After training, you’ll gain exclusive access to connect with experts, ensuring ongoing learning and support throughout your leadership and Adaptive Listening™ journey. For now, check out these resources.

active listening

Blog post

Active listening isn’t enough. It’s time for Adaptive Listening™

Learn what active listening is, how it falls short in today’s workplace, and how Adaptive Listening™ can help.

Webinar

Why it’ll take more than active listening to crush your goals

Uncover the roots of active listening, its workplace limitations, and embrace a groundbreaking solution: Adaptive Listening™.
barriers to effective listening

Blog post

What are the biggest barriers to effective listening?

Ineffective listening in the workplace could just come down to a misunderstanding of learning styles. Discover yours, and your colleagues, so you can have a better workplace.

Improve your listening habits

Become an Adaptive Listener™ and advance your career by learning how to effectively communicate and respond to others. Enroll now and take the first step to building trust with others and becoming a great leader.

Enroll for live online

Book a time to discuss team enrollment