Protecting your account and getting support

Account security protects your balance, orders and personal information. These simple practices help you use the panel safely.

Use a strong, unique password

Do not reuse your password from other websites. Never send your password to support or share your signed-in account with someone you do not trust.

Keep reset links private

Use Forgot password with your account email if you need recovery. Check both inbox and spam. A reset link is valid for 15 minutes and can be used once. If you did not request a reset, do not follow the link.

Protect your API key

API keys allow actions on your account. Keep them on your server rather than in public pages or browser code. Review the API documentation before connecting an integration.

Send a useful support ticket

Choose a relevant subject and explain the issue clearly. Include the order ID or payment reference where relevant, and attach a screenshot if helpful. Remove passwords, API keys and payment secrets from screenshots before sending them.

For common questions, visit the FAQ. Support is provided through website Tickets after signing in.